Part time Customer Service Executive


Type of Contract:  Permanent 

Hours: 21.75 hours per week, working 7 ¼ hour shifts (plus a 1 hour unpaid break), Wednesdays, Thursdays and Fridays. 
You'll need to cover the below 3 shifts, working one each day. 
8.30am - 4.45pm, 10.00am - 6.15pm and 2.45pm - 11.00pm

Salary: £13,982 (£23,303 FTE) + 10% bonus and excellent benefits package 

Line Manager: Customer Service Manager

You'll get involved with: 

Alamy sell images, video and live news to customers around the world. As a Customer Service Executive, you'll speak to loads of different customers including publishers, designers, marketers and advertising agencies. Working closely with our sales team you'll deal with calls and emails related to image licensing. This role is about building great customer relationships. Alamy is known for having the best customer service in the industry so we need brilliant people who are passionate and think differently.

We offer training and personal development: We're a supportive team and we'll give you projects of your own to manage which will enable you to develop skills outside of directly managing customers.

We're looking for someone who: 

-        Good written and spoken English 

-        Has exceptional customer service skills 

-        Is a great communicator 

-        Has good attention to detail 

-        Has excellent time management 

-        Is confident dealing with all types of customer queries 

-        Is self-motivated with a positive attitude

-        You need to enjoy being part of a team, sharing your opinions and making quick decisions

-        It's great if you're interested in media, photography and the creative marketplace, but it's not essential

What's on Offer: 

-        Competitive salary 

-        Company Bonus Scheme, worth up to 10% of salary 

-        25 days' holiday, rising with length of service, plus bank holidays 

-        Option to buy and sell holidays to fit your lifestyle 

-        Contributory pension scheme, with up to 5% contribution from Alamy 

-        Private Medical Insurance 

-         Group Income Protection Scheme 

-        Life Assurance @ 4 x salary 

-        Childcare Voucher Scheme 

-        Cycle to Work Scheme 

-        Season Ticket Loan 

We want to create a business we can be proud of. To make this happen, we need brilliant people who are passionate. With a CEO and management team who make fast decisions, we have to be able to keep pace and evolve. At the heart of Alamy are a group of people who care about what we do and doing it really well. We're always ready to adapt to new situations and challenges to ensure that Alamy continues to provide excellent service and a unique product. We're ethical and have a lot of passion! 

Want to know more and think you'll fit in - let us know by applying today

Closing date: Wednesday 1 August 2018